Shipping
We do our best to ensure that your product reaches your door as quickly and as trouble-free as possible. At checkout, you will have the opportunity to designate the address to which you would like your products shipped. You cannot change this information after checkout. Title to your products will transfer to you once they are delivered to the address you provided at checkout, based on the delivery date and time reflected in the shipping carrier’s records. Once your products are delivered, you assume all responsibility for them, including the risk that they may be stolen or damaged. You release Valor Marksman Club, LLC from all liability and responsibility for your products after they are delivered.
Shipping to a Transferor
If you are shipping ammunition to a state that requires your order to be shipped to a federal firearms licensee (FFL) or a Registered Seller of Ammunition (hereinafter the “Transferor”), who will be responsible for performing a state-mandated background check before transferring your ammunition to you. Notwithstanding any contrary language in the “Shipping” section of these Terms and Conditions, title to your products will transfer to you only after you have passed the state-mandated background check and the products are physically transferred to you by the Transferor, based on the transfer date and time reflected in the Transferor’s records. If you do not pass the state-mandated background check, then we will have the products returned to our warehouse and you will receive a refund of the purchase price minus the original shipping charges, the cost of shipping the order back to our warehouse, and a restocking fee equal to 15% of the total purchase amount.
Shipping Destination Restrictions
We do not ship outside the United States or to Alaska, Hawaii, California, Massachusetts, Chicago, New York City, or any other area within the United States where we are prohibited by law from shipping product. If you attempt to have product shipped to these restricted areas, your order will be cancelled and you will be subject to the cancellation fee described below. We ship to Connecticut, Illinois, New Jersey, and Rhode Island, but we require you to submit the documentation required by the applicable state before we will release your order for shipment. We may validate these documents from time to time.
Order Cancellation by Customers
We want to provide you with excellent customer service. This includes shipping your order as quickly as possible. When you place your order we start preparing your products to ship. This means that you may not cancel or change your order once it has been submitted. Additionally, for your security, we cannot alter any product information or credit card charges after your order has been submitted.
Order Cancellation by Valor Marksman Club, LLC
We do not like canceling orders, but we reserve the right to cancel your order if you do not abide by these Terms and Conditions. If we choose to cancel your order, you will receive a refund of the full purchase amount less a cancellation fee of $30.00 or 5% of the total purchase amount, whichever is greater.
Refusal to Accept Delivery
By placing an order with Valor Marksman Club, LLC, you agree to accept delivery of your order at the shipping address designated at checkout. If you fail or refuse to accept delivery of your order, then you will forfeit the full purchase amount, including all taxes and shipping fees, and be charged for the cost of shipping the order back to our warehouse. To be clear, you will not receive a refund if you fail or refuse to accept delivery of your order.
Returns
Due to the unique nature of the products we sell, we only accept returns for damaged or defective products. This does not include damage to boxes or packaging, only to the products themselves. Products must be returned within 30 days of your order date.
To initiate a return, please e-mail us at info@ValorMarksman.com so we can send you a Return Request form to complete. We will not issue a refund for any products returned to our facility that do not have an approved Return Request form on file.
You must complete the Return Request form in full. Any damage must be noted in your form and you must supply pictures documenting the damage. Once you complete and return the form, we will review it to determine whether, in our discretion, your products are eligible to be returned. If your return is approved, we will send you a pre-paid shipping label so that you can send the damaged products back to our facility. You are responsible for properly packing and securing your products to protect them from damage during transit back to us. All returned products are examined upon arrival at our facility. Once we receive and examine your return we will either send you a replacement or issue you appropriate store credit. Only products in new/sellable condition will receive a full credit, unless the damage occurred in transit to you and you properly notified and documented the damage in your Return Request form.
If you decide you want the product back after it has been received at our warehouse, we are happy to collect additional payment from you to cover the costs to ship the product back to you.